Bad service

Hi<br> My name is Bheki Hlubi, I have a cell phone contract with Telkom that is due for an upgrade, I went on the Tuesday the 17th Nov I was informed the phone I wanted to upgrade to was out of stock but they will place an order for delivery Thurs the 19th and that I will be contacted. This morning I decided to drive by to check if the phone has arrived, I got there spoke to the lady who promised to call me on Thursday already. 1st she told me she forgot to call but what's worse is the service she decided to provide. Without being considerate she abruptly told me she is busy and unable to help. My concern is I went there 3 times already but I still don't have my phone.. This lady confirmed they have the phone but because we ended up arguing she then decided not to give it