Bad Service

On the 20 Oct 15 I ordered a ADSL line from Telkom I was told they need to convert my current Telkom line in order for it to work. At the end of Oct 15 Telkom send me a message stating the line is up and running. To my supprise the line in not working instead I have a cross line with another company in a mall. I called Telkom back and report this cross line and the Adsl still not working they told me the technician will go out within 72hrs. Today is the 11 Nov 15 still no technician. When you call my land-line those people answer. Called Telkom again to report it the call centre person I spoke to said a technician is scheduled to come out within weeks. In the mean time I'm billed for that company calls as well as they are listening in to all my calls. Telkom just have a don't care attitude told me they first need to sort the line out before they can fix my billing and I just have to settle the full bill. this so such bad service from Telkom that I wonder if its worth continuing with the service.