Bad Service

App**** for an additional cellphone contract online. Already have an existing contract with Telkom Mobile for the last two years. Heard nothing from them for two weeks. Then received a call out of the blue saying that they could not get a hold of me(strange, I have a cellphone contract with them). They advised me that my application was approved and they will deduct a payment at the end of the month. After the debit order was deducted, I will receive my phone. Nothing happened, no money was deducted, no cellphone received. I went to the Telkom branch where they declined my application although it was approved online. No one could tell me why.<br> <br> Then my existing contract was due for upgrade, I went to the same branch where they again advised me that it was declined. This after they phoned me advising me that I am due for an upgrade. And standing in the never ending que for 2 hours. Driving there 4 times. Everytime excuses for not being able to assist me.<br> <br> I will be cancelling my contract with them as soon as possible. This is very bad service.