FC
FIONA C

1 reviews | Active since Nov 2015

08 Nov 2015, 10:04

BAD SERVICE

I HAD REQUESTED A CONTRACT FOR A P8 LITE AND A TABLET FROM THE RICHARDS BAY BRANCH , TO MY BAD LUCK IT TOOK MORE THAN A MONTH FOR ME TO GET THE PHONE AND TILL DATE I DO NOT HAVE THE TABLET , I DO UNDERSTAND THAT THERE IS APPARENTLY A SHORTAGE WITH THESE ITEMS , BUT IT WOULD HAVE BEEN NICE IF SOMEONE COULD HAVE CONTACTED ME TO EXPLAIN THE SITUATION OR OFFER ME A DIFFERENT PHONE , AS I HAD VISITED THE STORE ON NUMEROUS OCCASIONS , ONLY TO BE TOLD THAT , THEY CANNOT FIND MY DOCUMENTS, THE PERSON WHO DID MY CONTRACT RESIGNED OR WE CANNOT DO ANYTHING IF THERE IS NO STOCK , I THREATENED TO TAKE A CONTRACT SOMEWHERE ELSE , AND STILL NOTHING WAS DONE . THE ONLY REASON I STILL <br> CONTINUED TO PURCHASE AT TELKOM , IS THAT I AM VERY BUSY AND WORK 7DAYS A WEEK , WHICH WOULD BE AN INCONVENIENCE TO RE-APPLY SOMEWHERE ELSE . I HAD VISITED THE MTN STORE AND THEY WHERE SO HELPFUL AND FRIENDLY THAT I REGRET DOING BUSINESS WITH TELKOM , AND IN FUTURE WOULD PREFER TO NOT DEAL WITH THEM , AND I WILL ALSO BE INFORMING ANYONE WHO I KNOW ABOUT THIS SERVICE . A FEW PEOPLE WHERE VERY HELPFUL AT THE BRANCH AND I AM HAPPY WITH THERE SERVICE .

0
Replies (1)
Telkom
Telkom's reply10 Nov 2015, 10:59
Official
Hello F.CHETTY,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM166175

Regards
Luleka
Telkom Social Media Team