1 reviews | Active since Oct 2015
BAD SERVICE
We have been with Telkom for many years and never have we had to deal with the rude, bad service that Telkom has been giving lately. There is absolutely nooo communication whatsoever, no one knows whats going on. Every single person we speak to gives a different story so only they will know how they train there staff. Then you call the call center and they consultant back chats you and then starts to Argue oh my word is that what you call client service, clearly in Telkom's eyes. <br> Telkom is soooooo fast to suspend your lines but when payment has been made ...... then all of a sudden nothing telkom dissapears if you don't call to follow up nothing will happen. Lets not even get started on Telkom Mobile worst mistake ever. I would not recommend anyone to to use this service ,My husband and I have taken out a contract and have had it for 6 Months with endless problems. We are still waiting for our service to be active again after they said it will take 48hours. They clearly don't know how to tell time either 48 hours and 2 weeks BIG DIFFERENCE. The SERVICE IS NOT WHAT IT USE TO BE and to lose one customer causes the loss of more. <br> <br> Really disappointing.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM162179.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM162179.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
