Bad service

I took a cell phone contract with Telkom Mobile which took quite a while before it was finalized. The delivery was another issue which I don't want to talk about. Anyway, I requested for the new contract to be on my existing phone number but to my surprise, the contract came with a new number. I have requested for the contract to be migrated to my existing number but I have not heard from Telkom and there is no indication as to when this will be done. I must say that I enjoyed the intervention and professionalism of Sinenhlanhla Ndlovu and the staffs of Telkom mobile at Clearwater but my issue has not been solved. I have a contract that I am currently not using but being charged for. Here is my Case no that is logged with the TC-SOC department: ***5. I really wish this issue can sorted ASAP.