Bad Service...

This is really getting frustrating....

My account is still Suspended and nothing is sorted

I made payment arrangement for the amount that was due for end of July 2019 the R1937.34 that I would pay it the end of August with the amount Due for end of August 2019 R2072.11...

But Clearly no arrangement was recorded,they then Tried to Debit my account of R4009.35 on the 16th of August witch was for the (July Bill and August Bill that was only due end of August) I asked them not to do coz I made an arrangement for this...

Then on the 19th I called in and asked them if I can make a Payment to the account or should I wait till they Debit my account again,the Agent then said it's fine I can Pay the account coz it's the 19th of August its 10 days Before my Debit Order,then they would only take the Balance that is due for August after I make payment for the July payment...via the online Payment System

I then Paid The R2072.11 on the 19th of August...thought it would help if I paid the recent bill,then on the 20th they tried again to Debit my account of R4009.35,after the agent said if i make Payment Today the 19th August they won't Debit my account again till end of August,so on the 20th after they tried to Debit the R4009.35...

I called the call center again and asked them why they tried to take the R4009.35 when I made a Payment yesterday the 19th on services: http://apps.telkom.co.za - witch was sepouse to be faster then EFT...

Then he said they sorry for the inconvenience but he will put a note that I did pay,then I told him it's fine can I Pay the outstanding amount of R1937.34 would that help to stop them to debit the R4009.35..

While i was on the phone with him i made the payment of R1937.34 on the 20th - witch means i Paid the July account and August Account Before the end of August, I don't ow nothing only end of September they will Debit my account again.....

Then on the 24th of August Telkom Debits my Account of R1937.34 after I made the payment on the 20th of R1937.34...witch they Told me if i make a Payment Via online it will Reflect on my account and they wont Debit my account again...

I then requested for a Refund witch was only paid back to me on the 06 September 2019

My account got Suspended from the 4th of September up until today,I called every day so far and all they tell me is that they will escalate the problem and that it will take 5 to 24hours.....or the Supervisors will call me or they will send me an email so they can Follow up on the account for me... - 1st email 12 Sep 2019 -Lebogang Mongatane -she wrote : Will you kindly please fix the customers account. he made a manual payment and then debited again. he then asked to be refunded the other amount he made a manual payment of because collections debited.He is not in areas./ please update and un suspend. please refer to the attachment. he only owes this month...NOTHING SORTED... 2de Email 14 Sep 2019- Maleshoane Mamathe Kgotle - Copy Email and paste...NOTHING SORTED 3de email 17 Sep 2019 -Thembi Promise Molefe - Good day Mr ROCHE GREYVNSTEYN Kindly receive my email address and note that I will definitely make a follow up an come back to you. - NOTHING SORTED - Not even a Call back or Follow up....

4th Email - Eusebia Mokoena - sends me a Blank - after i spoke to her and explained the Story over again - she said she would Definitely Follow up and sort my account out... and that her Supervisor is also on the case and it will take an Hour then my lines will be back on...

ive send emails to all of these Agents - not 1 of them called me Back yet - my account is still Suspended and can make calls nothing....

You know what is Funny,I have a Vodacom account and also made the same arrangement with them and my account is not Suspended or a mess,I'm using that number as my mobile hotspot just so I can what's app and email from my phone

Coz Telkom is to Useless to resolve the problem and to give a Customer service....

This is the worst service I ever had from Telkom....I've been a Loyal Customer for more then 4 years, and my Record with them was always Good... for 1 month that i called them to ask them for help - they Treat me like this... and then i paid the account in full July and August bill before my August Due date...

Like I said Not even Vodacom did this to me...and they made sure they gave me a service...and they not even my sim i use every day...

After all my Contracts are done I won't recommend Telkom to anyone every again.

Regards Roche Viljoen Greyvensteyn