Bad service

Today I went to Telkom Somerset West mall, I received such a bad service from a consultant by the name of Victoria, very rude, no patience and she had an attitude I went to try and cancel my contract for the 4th time since October. When I got there I took the ticket from the ticket machine, then sat down. 2 clients came and they were assisted before me, when I enquired the consultant told me that she does not know who is next in the Que and that she doesn’t have the ticket system. Despite the fact that the client acknowledged that I was 1st in the Que the consultant insisted on assisting the client that came after me She eventually assisted me, when she was done I asked for documentation as proof that my contract has been cancelled she told me that it will be emailed to me with the last invoice. Now I question the invoice as this information differs to the information provided to me previously. The consultant told me that she is tired of me and that I have an attitude she has had it. I asked why is she giving me attitude she said I can go ahead and report her if I want too