Bad service

I've been calling Telkom customer service endlessly since 6th December. My services have been suspended 3 times, on the 7th it was suspended I was told to pay R210 due to my spend limit being exceeded, in paid the R 210. On the 27th my account was suspended after my account was debited (Due to it being December) On the 31st my account was suspended again, it's been two days now that my account has not been reconnected. No one is able to assist as customer service and everytime I'm told that the previous agent did not log an incident. Then I'm told that I need to wait 5-24 hours, after 24 hours I get told the same thing. I have requested numerous call backs and no one has called. I get placed on hold for 30mins then the call drops and still no call is returned. The agents I have spoken with advised that they do not have any management available and I was told yesterday that unfortunately there is nothing that can be done. This service is horrific and the agents have no idea what the meaning if customer service is. I have a report of all Calls logged, time and date and most of of the agent names, I am taking this as far up as possible.