bad service

I installed an uncapped wifi line at my home a few months ago. Three weeks ago our telephone line and wifi just went off.we contacted telkom and they said that they would send someone out as soon as possible. We received an sms confirming receipt of our problem. After a week we still heard nothing and when we contacted them, we were told that there is a problem in our area, with no details about the problem, or how long it would take to fix. I had to stop a telkom van to find out that a cable was ****** in our area. This was three weeks ago. I have been paying for a service that I have not received. How long does it take for a cable to get fixed, if that is even the problem. I am disappointed at the lack of communication. Will I be refunded for the period that I did not receive uncapped wifi?