bad service!!!

On the 8th oct. I phoned to transfer my line for 30th oct when we move in. A day after we organised this the landline went dead and our ADSL line is not working. We tried to phone telkom again to ask what is wrong with the line could not get through. Then i phoned on 14 th again hold on for 26 min then the guy told me there was an mis-communication between me and the consultant???? They already transferred the line !!!!! then he said they will put my line on again at my address where i still live and they will phone me again yesterday to organise the correct date for transfer. No one phoned yesterday and my line is still off !!! I had enough ! Regards Brenda