Bad service

took out a new contract with telkom through thiere call centre, took them 3 weeks to eventually send my device to me then when i received the S6 it was faulty. took it back to telkom clearwater mall and told them it was within my 7 day period and i want a new phone and they told me to take it to the samsung repair centre roodepoort. after queing for an hour and a half at samsung they tell me they cant exchange it telkom should have done that . after being so ****ed off i left the phone at samsung repair centre