Bad service

So disgusted with Telkom's inefficiency!Its been over 2yrs now being promised a cordless landline.We been getting calls from Telkom that they gonna deliver the phone as they are now ending the wired landlines and again were told that they won't stop the services up until we receive the cordless phone but to my surprise the service has been stopped and haven't received the cordless phone and when I inquired about this at the nearest shop they said they won't fix it but rather speed up the process of me getting the cordless phone.Its already been 3weeks now and waiting,this is unacceptable as some of my business has stopped due to this...Then again i visited Telkom for a laptop contract and was told that I have a balance of R805(meaning from my previous contract I was over charged and Telkom owes me)so was told that they gonna deposit the money in my account in 72hrs and when 72hrs passed I went to the nearest shop to inquire and was told that it will take them 10days to make the deposit and for the money to reflect in my account ,will take also another 10days.I mean had I not went for the contract who would have told me about the money I'm owed and why was Telkom not calling me about this.Even when I'm told about the money the stories keep changing,like how does 72hrs change to be 20day...I'm so disappointed with Telkom