Bad Service

On 12/07/2019 - i cancel my LTE contract with Telkom via their online portal(website) *** : ***2 - request number ***9 : ***8 - request number 2

On 17/07/2019 Precious Mnguni an agent from Telkom contacts me and suggests i go to a Telkom store to request that Telkom migrate\upgrade my account from LTE to Fiber technology to retain my as a client. - case no.***2 On same day, i speak to a store consultant and is advised that Octotel(Who provided the fiber infrastructure) has no partnership with Telkom, therefore i cannot move over to Fiber. On same day i email Precious Mnguni to cancel my service because of the above reason. No email response

On 18/07/2019 I email Precious Mnguni to ask if she has cancelled and what the cancellation status is. No response.

On 19/07/2019 I email Precious Mnguni again to ask if she has cancelled and what the cancellation status is. No response.

On 24/07/2019 To date no response from Precious Mnguni I contact 10180 (Mobile contract department) via my cell and requested the current status of cancellation. I also requested what the cancellation\penalty fees would amount to and discovered that this was never cancelled. I instructed the Agent to escalate this to one of their managers.

I have also escalted this matter to the Telkom Complaints Board

please assist urgently. *** : ***2 - request number ***9 : ***8 - request number 2 case no.***2

regards, Clayton Wiese ***