BAD SERVICE

I went to a Telkom mobile store to apply for a cellphone contract somewhere June 2019, the agent who was assisting me with the application told me that they will contact me in 72 hours. 72 hours went past and i did not receive a call from Telkom, after two weeks the agent contacted me and told me that Telkom is asking me to pay 50% (R1490) deposit in order to approve my application, i then paid the 50%(R1490) that they requested and took the proof of payment to the agent in order for them to process the application, the agent told me that they will contact me in 42 hours because the application is being taken to their "credit vetting". 42 hours went past and i did not receive a call from telkom. i went and checked again after a week after i had payed the deposit still there was nothing. On the last week of June i went to the store to check how far was the application and the agent told me that the application was unsuccessful and she had filed in a cancellation query with their vetting department and requested a refund since the application was unsuccessful and told me that telkom will contact me in three days, three days went past without hearing from telkom on the 15th of July 2019 i went to the store again to find out what is taking telkom long to refund me the agent said that they dont know why. Today i phone telkoms customer care and i find out that the canncelation query was only submitted yesterday 20th July 2019 around 14H00 and telkom will only contact me in the next 72 hours...........meaning the agent who was assisting me at the store misled me please intervene.