Bad service

I am very disappointed in Telkoms internet services we moved to a new premises and asked Telkom to please move our internet line to our new premises we then waited for 1 month for them to come to our new premises and the technician told us he won't be able to install due to a fault on the box and he will report it to Telkom, we then waited another 2 months and the technician arrived and fixed the box and did the installation. We have been without internet for the past 3 months and yet they still charged us for the full period even though we had no internet access.