Bad service

Good Day

Last year on the 9th March I took 2 cell phones of contracts with Telkom. When I purchsed the phones I was encouraged by Telkom staff to take the insurance with Finrite. One of the headsets were ****** on the 13th August 2018 requesting the forms to claim for the insurance.

After making the payment for the access and sending all the required documents. I was sent the way bill tracking number to track the headset however I have never received my headset. I am currently paying for a cell phone I don't have in my possession.

I am serious considering taking both Telkom and finrite to the Ombudsman. I would not advise anyone to take a phone insurance or phone with Telkom.

Why I track the cell phone it shows it was returned to Telkom. When I call telkom call centre they say I need to speak to Finrite When I speak to Finrite they say I should speak to Telkom.

Nobody seems to know what's is going on. While I pay for something I don't have.