BAD SERVICE

As I took out an contract for my daughter in 2017, who was a student at that time and started working in 2019. Unfortunately her phone broke and is in no working condition. She went to Hyde Park Telkom and spent more than an hour to take out a new contract on her name. After 4 days she was inform the contract was unsuccessful as a result that she has no credit. Where on earth does any person start with all sorts off account just to get credits. Surely their is a lot off people that do not have any accounts but yet they get a have a contract cell, to be penalized an forcing young people to open accounts just to get a cell phone contract is unacceptable. In the meantime she must go without a cell phone and I am paying for a broken phone till the contract expire. POOR SERVICE,-