Bad Service

I struggled for the last 3 weeks to upgrade on my Business Mobile Contract. The consultant at Telkom in Kolonnade center did a migration on my simcard, on 1 year and 3 months ( I did not receive a new phone). I was under the impression that it won't effect my upgrade date, because I asked the consultant if it will effect my upgrade date. When it was time for me to upgrade they told me my contract was only 7 months old. I called in and they log a request I don't know how many times, drive to the store a few times. Last week they told that it would be sorted out by Saturday the 14/02/2015. Every time I tried to find out what's going on they said they were offline. Today I phoned the call center and they told me its still being escalated, but they are sorry for the inconvenience. Going on 4 weeks its been escalated and still we are not closer to a solution.