Bad Service

I ordered an ADSL line on the 29th of April. On the 30th of April, I received an order number and I was told a technician would contact within 48hours to schedule an installation. On the 3rd of May at 08:10am, I received a call from a technician asking me to make sure I am home at 1pm as he need to come for installation. His number is ********** 261, he never pitched. I tried calling him back and he never took my calls and no one ever came.

On the 11th of May, I received a call from Open serve and they said someone would come and do the installation on the 14 of May, the technician arrived at my house at 11:30am and he said he would be busy for about 90 minutes, after an hour or so when I went outside, the technician had left with no word and he came back around 2pm only to tell me there is nothing he can do because he needs a cable. I have been trying to follow up with Telkom since the 3rd of May until even date (16th May), call centre agents say they have high call volumes and they would get a manager to call me back as they are not allowed to transfer my call to a manager. I have spoken to Miranda, Nelly and Nomcebo, I am apauled by the level of service I received and the fact that there is no visible escalation process!