Bad service

I would like to lay complain regarding Telkom service. My contract mobile phone has been suspended for services due to them stating non payment of which I made and they even send a statement which reflects a payment. I called today, a consultant told me no payment has been received and I should send proof of payment and their very own statement. Later now when I called another consultant told me it reflects but my phone will be unsuspended in 48hrs. So disappointed!