AW
Anneli W

1 reviews | Active since Mar 2011

02 Oct 2015, 16:20

BAD SERVICE

On the 2nd of September we went to the Potchefstroom Telkom office to apply for a new line and Internet connection. Between the 18th and 21st September I received 8 sms's to let me know a technitian will come and install the line on the 21st. Nobody pitched. When I went to the office the 22nd. Darryl told me they are busy in our area to work on the lines and there is no installations done. Nobody phoned me to tell me this. He also said that the work will be done after the weekend. I waited till the monday and went to the office again. Then I spoke to Daniel who was not very helpfull. He said someone will phone me in 2 days time and untill now nobody has phoned me. <br> <br> Can someone from telkom just help us en sort this out. Because now Telkom is just non exsitant. And you can't phone the call centre. There you hokld on for hours.

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Replies (1)
Telkom
Telkom's reply02 Oct 2015, 18:16
Official
Hello anneliwe,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM151923.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team