Bad service

My relocation order is a mess i app**** for the line to be relocated on 1 March, after previous follow ups they told me that they only shifted the landline and not the rest of the order. i had to wait yet again for the order to be ammended. after that another problem happen and i had to wait again i phoned 2 weeks every day at least 2 to 3 times to get 3 difrent problems then its been logged at the back office, there is about 4 logged and no respons i phoned again on 06/05/2019 just for another person that said the order is wrong and he amended it, phoned again another number and they said that there is an internal error and its still pending yet again for a week now this is the problem with no feedback. i dont understand if the order number is there what is so difficult to sort out? my account is up to date and no problems.