Bad Service

I app**** for a contract on 9 March 2019 with Telkom and my first debit order was to come off on 15 April 2019 including prorata amount for the month of March. My services were suspended on 8 April 2019 dur to credit limit of which this limit was exceeded as a result of my prorata amount added to bill of April.

I called and spoke to an agent on 9 Apr 2019 informing her of the issue and she escalated the call to the "back office" and told me to give them 5 to 24hrs to have my services unsuspended.

24hours later my services were still suspended and I called again (spoke to lerato) and this time was informed to pay a difference in the amount between my credit limit and invoiced amount which I did and this i was told would resume my services and to forward payment confirmation to the agent I spoke with so she could handle the matter. To my surprise the email did not work.

I called again and spoke to another agent (Sanelisiwe) informing her of my dilemna and was informed that call is escalated and i should wait another 24hours for payment to reflect on their system, by doing this it meant im going to be out of service for 48hours since my first call to Telkom.

I asked to speak to a Manager Melinda (10 Apr 2019) who assured me that she would follow up and give me feedback as I should not have been advised to pay an amount as it will be debited. She assured me that she will give me feedback and 24hours later again I still do not have feedback from her.

I called again on 11 Apr 2019 and spoke to Sanelisiwe who put me on hold to get info from the Manager and the call dropped. The agent as well as the Manager did not bother to call me back until now and my services are still suspended.

I am so disappointed with the service from Telkom at this moment as I informed them that me being out of service means I am out of contact with my mother who is sick at home.

Very unhappy customer at this moment and would not recommend Telkom to anyone if this is how they treat their customers.