BAD SERVICE

On 16 March 2019 I was informed that my modem (waybill ********** 17A) and TV box (waybill ********** 13A) will be send to me. (After waiting since 12 February 2019 with several promises that it will be send) I am still waiting to receive my modem and TV box. Apparently I am waiting so long that the Range Extender is out of stock. I don't want to receive promotions and just want to receive the freebies that was part of a deal from Telkom. In the meantime nr ********** 825 received credits but that account was upgraded and they already received their freebies. But my nr ********** 217 are still waiting for the freebies after waiting almost a month before my line was eventually upgraded.