Bad service

Very disappointed with TELKOM service. They send me the cordless landline phone because they are doing away with the old phones in August 2018.

The SIM card was not activated and I've phone their waya waya helpdesk. They referred me to their Technical department, the technical department informed me that they will e-mail their activation department. In December 2018 I went to telkom shop in Southgate and I was informed that they have a backlog and I should wait another month. Still my phone was not working. On 2019-01-31 I returned to telkom shop in Southgate talked with Tsolofelo Modibedi who promised that she send the e-mail to the write department and in 20 working days my problem will be attended to. Now it's 2019 February 05 when I went to her to enquire she refused to talk to me and gave me the waya waya helpdesk number to call. The helpdesk transferred to Technical support and the Technical department again informed me that I should contact their activation department of which by the way I can't talk to them personally they can only email them and they don't know how long they will attend to my problem. I talked to Vanessa and Ncamisile in the Technical department.

Since August 2018 I've received the poor service and they don't regard their client as I have paid my yearly prepaid subscription of which is expiring without me benefiting and I'm left with two months (payment was done in May 2018) and no one is saying anything with my money going down the drain.

You can't even talk to the supervisor or any superior. It's worse their e-mail is automated and they respond by saying the problem is sorted.and the case is closed