BAD SERVICE

My phone line has been down for a few weeks and going into months, no one has come out to solve the issue after countless calls. Now my internet line has also been affected. Not having a landline is bearable but now not having internet put me under pressure as i work from home. A complaint has been made with telkom already but nothing has been resolved as yet. Reference number of the complaint 467CWK220915. This problem has affected the rest of Athlone as well. Feedback would be appreciated