Bad service

On 12/02/2019 I app**** to upgrade my 2 meg line to 10 meg and cancelled my Mweb account to use Telkom as my service provider. ( ********** 45A). On 21/02/2019 I got hold of an agent on 10213 who said they thought I dont use this line anymore and will open it again. On 25/02/2019 I phoned 10213 and after holding for about an hour a agent helped me and said someone should phone me within 48 hours. Incident number ********** and order number ********** 49 A. On 14/02/2019 I app**** on my second line to change from 4 meg to 10 meg and on 15/02/2019 the line was updated to 10 meg. ( ********** 73A). I am still waiting for my free router, range extender and TV box on this line. Up to date my first line is still 2 meg and nobody has contacted me to upgrade the line.

In short I have upgraded 2 Telkom lines to 10 meg, I have cancelled to accounts with Mweb to change to Telkom as service provider. I was promised 2 routers, 2 range extenders and 2 TV boxes and this is the service I receive from Telkom.