Bad Service

Good day<br> <br> I have been calling Telkom Call Centre 10210 and 10213 for the past 2 days now and I am kept holding on the line for almost 30 min to 1 hour. I tried contacting them via their chat line on net and that too was disturbing as the consultant was not able to answer my questions regarding ny sales query pertaining to Mobile contracts or home landlines. There is no use in putting such structure in place when there is no assistance at all. There are 1000s of unemployed people out there that are willing to work. Telkom should consider if they are bombarded with calls and if the current staff are unable to handle the incoming calls. It is very disappointing. The service level has decreased immensely.