Bad service

I called telkom a few times before cancelling my contract and not once did any of the consultants tell me that i wud be charged for a full month fee if i cancel on the 9th day of the month. Even the online system states if i do not give a 30 day notice i will be charged penalties this is why when i sent through the request i gave a 30 day notice but also 1 of the consultants told me that a consultant will call me to confirm the cancellation which never happend. I called telkom just now and was told that i would have to pay for the services loaded on the 1st of march which is unfair because i wont be using it. I only did what the online system stated to give a 30 day notice i dont see why i should be charged for a full month. I'm really not happy with this service I've had alot of issues with telkom so far