bad service

I have had nothing but headache with the service I have been receiving from Telkom. I have been a client of yours since 2015. If I am not billed incorrectly my orders are messed up.

I contacted you guys early January to find out when I will be eligible for an upgrade and was advised that it will be on the 07/02/2019, I then when to a telkom store in Alberton on the 01/02/2018 and im must say the service there was repulsive and the told me 31/03/2019 I can upgrade. Today I contacted you guys again and was told that I will only upgrade on the 05/04/2019 as I took my contract in June.

Firstly I took the contract 1 x FreeMe 1GB + Samsung Galaxy J7 Prime 16GB Black + Samsung in March/April 2017, I have attached my invoice that will clearly state when I was first debited for this contract, so I would like to find out why your systems show that I took this contract in June. I have noticed the lack of customer service your agents have, they have no product knowledge at all.

Every time I have a query I am sent back to the store, everything is done electronical why now I must go to the store?

Kindly provide feedback urgently as my patience is running really low with the Level of service I have been receiving form Telkom.