Bad service

Called your call center with regards to my contract line on 067 ********** and spoke to Hlengiwe Gumede that was not able to assist me and asked for a team leader by the name of Simphiwe Mkhize apparently who I was advised that he was busy on a escalation @7:30 and he would give me a call back - well I am still waiting for your call and if your escalation takes more than 2 hours to be logged then I am concerned.

1. You guys debited me on the 8th Jan 2019 and asked where did you get the permission to debit on that date as my agreement with you was the 20th of every month. Was advised that you would debit on any other day if the account is in arrears - then asked as to when was the account in arrears and could not be answered. Looked back on my statements and you have not been debiting on the agreed date since.

Who is going to be responsible for the bank charges incurred ?

2. When I took-up the contract I asked for all the minutes and data/minutes to be transferred to a different number - but this has still not happened.

If this is the kind of service that I will be getting from you , then I would rather cancel the contract and go pay extra for better service!