Bad service

So I submitted a line move on the 13th of December. Called each day to ask the status with the same answer each time. The order is still with our Network team. On the 28th of December I phone in again when the person I spoke to said there was a note made on the order on the 13th stating there is no infrastructure in place for landline even though I have a landline in the house. The lady that lived in the house before we bought it and moved in used the line. I only need the landline for my ADSL. I requested for a technician to come and check and now I am still waiting..