BAD Service

To whom it may concern,

I’m looking for a working contact number of Telkom Head Office (Hatfield/ Telkom General) as the one I’ve got is not working – 012 665 218

I had such bad experience / customer service if you may call it that at Telkom Hatfield. The person in particular who left a very BAD & sour taste in my month is Ms Anna Vanvooren who was very rude telephonically & told me that walk in customers are priority & I have to wait to be assisted seeing that I’ve phoned!

When phoning to make sure that she takes along ALL required documents I was met with such a rude tone of voice

First of all staff does not know Telkom’s credit vetting criteria as we spoke to 4 different consultants & each had its own version of requirements. This had us running to & from pillar to post. My mom left everything with them & told they will see if she qualifies and based on that will phone her once they have phones in stock of the PSmart. This morning having to follow up after sending the last & final outstanding document the previous day, just to find my mom have to go back to the shop as her contract was not vetted/ processed at all. Before leaving the house I would have loved to inform her what to take along not lacking any important document this time round to streamline the process. Instead I was confronted with a very annoyed and irritated person. Who was not really willing to assist me. I asked what my mom had to bring along she rep**** “all the documents she had the previous day” & the reason for my asking didn’t want to lack no document. I asked if they could keep a phone aside & was told its not their policy & therefore unable to keep a phone as they operate on a first come first serve basis. I do understand but if we were supp**** with all with the correct criteria from the get go I would not be typing this email! She told me that she cant keep a phone nor can she guarantee if there will be a phone for my mom. I asked if they have sufficient number of phones so I can inform my mom to rush to the store immediately but was told it depends on what is sufficient. Well as a client I would not know what is a sufficient number of stock / quantity thereof.

Further to that I asked what my mom need to bring along to finalise her contact & her level of tone was just unacceptable not even an ounce of politeness instead she got irritated & annoyed with me.

Just a head up on customer service don’t reassure a client that you will be phoned back & lose clients number! Which mean this call will never reach me as per email attached:

When asking her name she supp**** me with it & even said I’m more than welcome to have her reported!!!

Thanks – looking forward in hearing from you soon

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