Bad service

I have reported my faulty line on the 14 SeptFault 455CTK140915 for line ***. They told me they will sort it asap. Two days later a technician came and told me to unplug my cordless phone because that is the problem. I did that and the line is still faulty. I have report it again and again and still waiting for someone to respond. Now it is more then two weeks. Just wondering if they will credit me for no line service this two weeks. I am disappointed in Telkom. They have send me a sms to ask how the service it. We rep**** bad but seems like they no longer care about customer service.