Bad Service

I requested for my line to be moved to my new address on the 23rd of November, Service to my line was shut down effective 30 November. The consultant said it takes 2 weeks for the line to move to the new address. it is already the 3rd week from the day i requested for this to be done and i still have no turn around time or know what is going on!!! i have to make the calls everyday from my work phone to find out but still no resolution to the problem. i was told last week it was an IT issue and that my number needs to change even thou i am moving in the same area.... i was told the same thing this morning and was told the problem will be escalated. i was not happy with the outcome so i called again, this time i was told that the whole query was captured incorrectly! Am i not a good enough client for Telkom? should i look for a different Service provider?