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KN
Koba N

1 reviews | Active since Apr 2010

04 Dec 2018, 14:37

BAD SERVICE

On the 26th of November I app**** online for a cell phone contract ref A ********** 3A. Within minutes someone from Telkom phoned me to go through the application with me. I received a hole lot of ref numbers ********** 7 order number THD ********** 1. I was advised that a pro rate amount will be deducted from my account, which I assumed will be done once I received the phone. On the 30th an amount for R249 was deducted from my current account and up to date I have not received the phone. When this was queried last night I was advised that the phones is out of stock and that they only deducted the amount to see if a valid account number was given to them. How can anyone deduct money from an account if the product ordered has not even been delivered and who knows how long it will take before the phone will be received.

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Replies (2)
KN
Koba N's update11 Dec 2018, 06:43
Reviewer Update
Today is the 11th of December and I am still waiting for the phone to be delivered to me. I received a phone call and promises were made but ai ai ai all empty promises
KN
Koba N's update12 Dec 2018, 11:26
Reviewer Update
This is a disgrace. I am still awaiting a response. I cannot believe that all the staff in the call centre are lying together. Yesterday I phoned and was told someone will call me back (WHAT A JOKE) because like a fool I am still waiting for the call. This morning when I phoned I was told that the phone was picked up by the courier company. When I phoned them they said Telkom has not given them the parcel and they have no record of it on there side. When requesting to talk to a manager they conveniently all in a meeting (Hahahaha). How am I suppose to believe this if all I have been told since the 26th is lie after lie after lie. It is a disgrace that there is no service and that clients can be **** to. I can only take it that client does not care about clients as if they don't need any clients