Bad Service

Firstly I must state that I luv TelkomMobile and have never had any issues with them until On Friday the 16 November 2018 at 21:33 . I contacted their call centre and was answered by a Ms Shirley Mogane. I needed to top up data bundle for my data line. The Agent loaded the bundles on an incorrect number and she advised me that she loaded a incorrect number and dropped the phone. I called back only to be told that i need to wait 72hrs as the previous Agent logged a technical call for the data to be loaded on the correct number.

My main issue was that she never bothered to explain nor call me back. I had to drive to Telkom Store to advise them that I no longer need that data because i had already requested another agent to load on the correct nr.

I emailed her and her supervisor none of them have responded nor even bother to apologize or explain their actions. I am well aware mistake happen but its how they are handled that is important. Who just has just take a chill pill.

Till today no one has contact me from TelkomMobile.