Bad service

Service is a disgrace. Two weeks ago, our company’s Telkom line was hit by lightning and damaged our routers and the ADSL line. This fault has been lodged and calls were made to Telkom in this regard. On Thursday 22 November 2018, Telkom informed that the fault was restored. This, of course did not restore any of the faults that was lodged. Another fault had to be lodged with Telkom and I AGAIN informed the agent that a TECHNICIAN must be called out to our office to fix the issue. The agent confirmed that they will treat it as urgent and that they will be in contact with us. Sadly, no one contacted us yet despite the fact that Telkom is aware that we are a law firm and have to get court documents out urgently and that they undertook to regard this matter as urgent. The whole office stands still as no work could be done for the past 2 weeks and clients breathe in our necks.

Telkom, on previous occasions you were extremely fast when we lodged a fault and you used to send us a technician on the same date who repaired all equipment. This kind of service is expected especially if you are a business.

The service that we receive now is to say the least, a disgrace and lamentable. We trust however that this fault will now receive the necessary attention.