Bad Service

I Am very irate with the service i just received from telkom, the consultant refused to have my line (telephone line & ADSL Line ) switched off effective 30 November as i will be moving to a new address. The consultant rather tells me cant we do it next month!!! where is the logic in this if i am not staying at the address where the line is, how can i pay for someone else to make use out of it???? It is not my fault that Telkom does not offer the 10mag line in the area that i am moving, i would love to keep the 10mag line but unfortunately have to be downgraded to the 4mag line. How can your consultant tell me that this cant be done over my telephone call to Telkom??? How can I pay penalties for a service that Telkom is not offering in the new area that I am moving to????