BAD SERVICE

I lodged a ***** case with Telkom on the 10th of Sep 2018, I haven't had any courtesy call to acknowledge my submission, instead I am told that I should let the debit order for R2699 run instead of the R418 that I am obliged to pay. As a result, My service was cancelled as I refuse to pay for a service I did not apply for. I have been with Telkom for 2 years with no default on my account and now this. I am utterly disgusted by the way the matter is handled.