Bad service

Telkom was quick to debit my account with R1099, payment reference TELKOM8TA QGG ********** ********** 005. (5th October 2018) Due to poor service delivery and a call centre that never takes calls or when they do the incompetence is frustrating, I cancelled the deal. I called the call centre on the 8th of October to cancel the deal, nothing was done. I called again on the 19th of October 2018 to follow up, but apparently no cancellation was on the system. The foillowing Call reference ********** 2 was logged to refund the money. I am still waiting....