Bad Service

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You are currently being assisted by Nthabiseng Mill Mabogoane

2:03:35 PMNthabiseng Mill: Thank you for contacting Telkom, you are chatting to Nthabiseng. How may I assist you?

2:04:06 PM You: im waiting for a callback as promised on Friday from an agent named Xolile regarding a new contract.

2:04:22 PM You: i am absolutely appalled at the service i am receiving

2:04:40 PM You: i changed over to telkom because of the service and now it has been nothing but a disppointment.

2:04:52 PMNthabiseng Mill: Thank you for the enquiry Charne-Leigh kindly contact the sales team on 10213 they will assist you , I deal with existing contracts on my side .

2:05:09 PM You: this is unacceptable

2:05:18 PM You: get someone to call me asap

2:05:47 PM You: why is it my responsibilty to chase up on an agent

2:06:06 PM You: clearly you guys do not want the business, maybe i should go back to vodacom

2:06:22 PMNthabiseng Mill: Kindly dial 10213 to follow up on an application or send an email to ********** and you will be contacted within 24 hrs . Please follow up with the sales team from 08:00AM to 17:00PM, Monday to Friday.

2:06:46 PMNthabiseng Mill: I am not from sales I deal with existing contracts , I cannot assist on my side Charne.

2:06:51 PMNthabiseng Mill: For more information on our products and services, please log on to www.telkom.co.za Or make use of our self-service portals .The Telkom app or website or use the USSD (*180#) codes or IVR (Voice prompts).

2:07:02 PMNthabiseng Mill: Apart from the original enquiry,Charne is there anything else you need assistance with?

2:08:42 PMNthabiseng Mill: Are you still there?

2:08:42 PM You: i will be writing a review on hellopeter about this bad service. I was promised to be called back today, on friday already

2:08:50 PM You: it has been over 24 hours already

2:09:46 PMNthabiseng Mill: As mentioned Charne.Leigh kindly contact the Telkom sales team .

2:09:58 PMNthabiseng Mill: Apart from the original enquiry, Charne is there anything else you need assistance with?

2:11:26 PM You: i want someone to call me now

2:11:32 PM You: preferably a manager

2:12:25 PMNthabiseng Mill: Someone will contact you from the sales team which will be the manager from that side .

2:12:40 PM You: when?