RH
Ralph H
1 reviews | Active since Oct 2018
02 Oct 2018, 14:17
Bad Service
Whom this may Concern
I prefer to onlineMoving Line and cancellation of Internet, request send on the 04/09/2018 regarding putting the line into the holding pool. I move my adsl and internet over to Axxess and waiting for a phone call to confirm that you received this cancellation.
I phone numerous times Telkom and deal with more than 20 Customer Service personal and NO ONE, BUT NO ONE could help or solve this problem. My number ********** 119 need to be in the holding pool in 24 hours otherwise I am going to lock a complaint all over the internet and social media. Again Telkom proved me right that there is absolute NO SERVICE AND NO PEOPLE WITH THE RIGHT S**** TO SOLVE A PROBLEM. I NEED THIS ********** 119 TO BE IN THE HOLDING POOL IMMEDIATELY FOR AXXESS TO PROVIDE ME SERVICE. After one phone call only one of your personal could help me. I will not pay any sent from the 1st of October until this service is been moving over. Phone me on R.M. Henin, id ********** 015084, cell phone ********** 882. 30 Geelhout crescent, noorsekloof Jeffreys bay 6331 inconnection with this request and let me know immediately if this above number is in the holding pool. I also request for my email to stay the ********** at the cost of R16.00 per month.
Thank You
R.M. Henin
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Telkom's replyOfficial
28 Oct 2018, 09:43Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply28 Oct 2018, 09:43
Official
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,