1 reviews | Active since Nov 2015
Bad Service!
Dear Telkom,
You have failed to deliver a simple online order and now after a cancellation, you still continue to debit my account...why???
I have sent countless emails to your team but no one responds. Funny thing is they only respond when you place a new order...
I want my money immediately and I’m not going to wait for your 14 to 20 working days process.
Regards, Unhappy Client!
Hi ruddy1993
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.We do apologize for the delay and the inconvenience caused. I have escalated the case for urgent attention. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,
Hi ruddy1993
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.We do apologize for the delay and the inconvenience caused. I have escalated the case for urgent attention. Further available updates will be provided as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,