CP
Claudia P
1 reviews | Active since Sept 2018
01 Oct 2018, 09:30
Bad Service
The Worst service that I have ever received from stores up until client services to cancel my contract. I have tried to cancel this contract since 12 March 2018 and Telkom still biling me. My follow up dates 12/04/2018, 01/06/2018, 05/06/2018, 03/07/2018. Received feedback from Jabulile Malete, Team leader, one lousy email that he will investigate and provide feedback. I am still waiting, followed up 20/09/2018, because now I am reversing the debit orders and not even one response from them. They reflecting on my credit record as unpaid, because I am not paying for something that I am done with. Telkom you must really up your client services. I will defnitely not do any future business with your service provider.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
17 Oct 2018, 14:29Hi Kihana,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply17 Oct 2018, 14:29
Official
Hi Kihana,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
CP
Claudia P's updateReviewer Update
10 Jan 2019, 09:19Hi Garreth
I have not received any response and the R60 that I supposedly have to pay even when I cancelled the contract ahead of time became R212.70. I know that you have bad service but atleast keep to your response email.
Claudia
CP
Claudia P's update10 Jan 2019, 09:19
Reviewer Update
Hi Garreth
I have not received any response and the R60 that I supposedly have to pay even when I cancelled the contract ahead of time became R212.70. I know that you have bad service but atleast keep to your response email.
Claudia