Bad Service

Hi I’ve been trying to activate the pin for my land line. I called Telkom from the 19th of September 2018 till today no one knows how to help me. I called the Service department on 10210 they referred me to Sales Department on 10213. The other lady said I must dial *35# which I did but it did not work.

The worse day that i had yesterday. I tried again same story refereed to Service department on 10210 then I hold for 30 minutes before I got someone then asked to speak to the Manager he said no He cannot transferee me without knowing why? I told him but he also did not help instead he put me on hold.

He came back after 15 minutes he said I must get a pen and paper then he put me on hold for 20 minutes then after that I have to end a call because clearly there is no more customer service at Telkom. I even thinking of cancelling my landline, what is point of having landline if I cannot control the cost.

Warm Regards Mrs Nonhlanhla ( ********** 864)