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mathabo M

1 reviews | Active since Mar 2014

11 Sept 2018, 20:13

BAD SERVICE

Telkom Mobile and Finerite insurance , my phone has been booked 6 times my phone doesn't read the sim card by whenever it come back from repair center there is a different story , JOB Cards ,JRT056258 first ref which was in January , TRJ058189 2nd job card and I saw told I have to switch off find my iPhone ,TRJ060370 no job card and the phone was still not reading the sim card ,TJR068017 same story ,TJR068745 I was asked to pay the access my phone is now working and tested , which was a BAD lie the phone isn't not work , again booked the phone back to repair and it still came back without a job card .Today I got an sms saying my phone is ready at Festivaal Mall as I got to the store same story my phone is is not working another TJR069208 ref like real , every month I pay without fail for a devise that I haven't used 9 months later my phone is still not repair .According to the policy the three time a phone is booked I am entailed to a new devise which in this case it hasn't happened .what should happen I really don't know what to do .No feedback from anyone , you hold too long with the call center agent .

0
Replies (4)
Telkom
Telkom's reply14 Sept 2018, 09:54
Official

Hi Mathabo

Thank you for contacting us and we humbly apologize for delay response.


The response serves as confirmation that your query has been received and we will contact you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media

Best regards,

mM
mathabo M's update14 Sept 2018, 11:00
Reviewer Update
Good day Thanks for the respond, after having to wait 9 months without a phone that I am paying for monthly. ***
mM
mathabo M's update18 Sept 2018, 10:22
Reviewer Update
good day I am still waiting for a respond or feedback , like I said this is the same service I ve been getting since January .
mM
mathabo M's update18 Sept 2018, 10:23
Reviewer Update
Telkom Mobile and Finerite insurance , my phone has been booked 6 times my phone doesn't read the sim card by whenever it come back from repair center there is a different story , JOB Cards ,JRT056258 first ref which was in January , TRJ058189 2nd job card and I saw told I have to switch off find my iPhone ,TRJ060370 no job card and the phone was still not reading the sim card ,TJR068017 same story ,TJR068745 I was asked to pay the access my phone is now working and tested , which was a BAD lie the phone isn't not work , again booked the phone back to repair and it still came back without a job card .Today I got an sms saying my phone is ready at Festivaal Mall as I got to the store same story my phone is is not working another TJR069208 ref like real , every month I pay without fail for a devise that I haven't used 9 months later my phone is still not repair .According to the policy the three time a phone is booked I am entailed to a new devise which in this case it hasn't happened .what should happen I really don't know what to do .No feedback from anyone , you hold too long with the call center agent .