BM
Basetsana M

1 reviews | Active since Oct 2015

04 Sept 2018, 11:25

BAD SERVICE

I have app**** for a contract phone. Since from inception no correspondences are sent to me as promised. I had to call in to find out the status of my application if it has been approved/not and from then onwards awaiting product delivery which has never happened as promised. Debit Order has went through but I still don't have a phone.. I need answers as i have sent thru numerous emails and have called in to your contact centres no proper feedback whatsoever.

Can I have proper feedback regarding my phone as i need a phone asap.

0
Replies (2)
Telkom
Telkom's reply05 Sept 2018, 09:13
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

BM
Basetsana M's update05 Sept 2018, 16:49
Reviewer Update
Hi Bronwyn, Your people have still not contacted me no communication from Telkom whatsoever. I don't know why you dont take people seriously and offer good services. Telkom is quick to debit on accounts but no sense of urgency on delivery!!! This is disgusting!