Bad service

I have reported my landline and ADSL line being faulty on the 1 August 2015. Fault reference number given. All will be fixed in 72 hours I'm told. Phoned for enquiry, no technician allocated. Call centre new does an escalation on the fault, now another 5 working days. And so it carries on till the12th September, a technician is allocated for the 14th September. 14 September no body turns up. Line is still faulty and today I speak to a the call centre and loose my cool. I tell him I have been holding for 20 min. His reply is \you lucky you didn't hold for 40 min."after explaining all again. He tell me he can only record that I phoned and there is nothing he can do about it. I eventually got thu to the supervisor. Sill no hope as a call centre only takes the call and reports it on the system. I have to wait. But however there is still no technician allocated to the fault report. we now talking 18 days and nobody is allocated to the job. I need to get my land line fixed or at least some answers but there is nobody you can talk to. Telkom is pathetic."""